Shipping & Delivery Policy

Return & Exchange

Any defect or complaint can be reported to our customer care at +91 9815846085 or via email at info@zoicpharmaceuticals.com.

Products may be returned within 7 days of receipt in case of defects by raising a complaint and returning the product on a “freight to pay” basis.

Please include order number, customer name, product name, and reason for return. Refunds will be processed after deducting freight and handling charges where applicable.

Non-Returnable Cases

• Used products
• Return requests outside the specified time frame
• Products with tampered or missing labels, serial numbers, or price tags

User Agreement & Responsibilities

By using this Website, you agree and confirm that:

• You will provide accurate and complete information during transactions.
• Incorrect address or details may result in additional delivery charges.
• You are using the Website at your own risk and judgment.
• All deliveries will be made to the address provided by you.
• You will review product details before placing an order.

Prohibited Uses

• Posting unlawful, abusive, or harmful content
• Engaging in fraudulent or illegal activities
• Unauthorized access to systems or networks
• Disrupting Website operations or services
• Copying or misusing copyrighted content without permission
• Providing false or misleading information
• Impersonating any person or entity

Product Display & Colours

We strive to display product colours as accurately as possible. However, actual colours may vary depending on your screen or device, and we cannot guarantee exact colour accuracy.

Modification of Terms

Zoic Pharmaceuticals reserves the right to update or modify these terms at any time without prior notice. Continued use of the Website constitutes acceptance of the updated terms.