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  • info@zoicpharmaceuticals.com
  • +919815620908

Returns & Exchanges

Any defect or complaints can be referred to the company's customer care cell at +91 9876800625 or can be emailed to us at customercare@zoicpharmaceuticals.com. The customer's complaints will be redressed as soon as possible. The customer may return the product within 7 days' of receipt in case of any defect by raising a complaint and returning the product on 'freight to pay' basis. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. The company will refund the money net off freight paid by it on such returns. For all orders which could not be executed the amount collected would be refunded after deducting the shipping and handling charges.

Returns are not possible in the following cases:

  • Used products
  • Return request is made outside the specified time frame.
  • Products with tampered or missing serial numbers, including price tags & labels.

Refund For ChargeBackTransaction: In the event there is any claim for/ of chargeback by the User for any reason whatsoever, such User shall immediately approach ZoicPharmaceuticals's customer care cell at +91 9876800625 or can be emailed to us at customercare@zoicpharmaceuticals.com with his/ her claim details and claim refund from Zoic Pharmaceuticals alone. Such refund (if any) shall be effected only by Zoic Pharmaceuticals via payment gateway or by means of a demand draft or such other means as Zoic Pharmaceuticals deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event, such claim is made it shall not be entertained.

  • In these Terms and Conditions, the term "ChargeBack" shall mean, approved and settled credit card or net banking purchase transaction(s) which are at any time refused, debited or charged back to merchant account (and shall also include similar debits to Payment Service Provider's accounts, if any) by the acquiring bank or credit card company for any reason whatsoever, together with the bank fees, penalties and other charges incidental thereto.
  • Refund for fraudulent/duplicate transaction(s): The User shall directly contact Zoic Pharmaceuticals for any fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent individual/party and such issues shall be suitably addressed by Zoic Pharmaceuticals alone in line with their policies and rules. Any disclosure of OTP or any other confidential PINS to Third Party then Zoic Pharmaceuticals shall not be responsible for such inappropriate transactions done by third parties.
  • Server Slow Down/Session Timeout: In case the Website or Payment Service Provider's web page, that is linked to the Website, is experiencing any server related issues like 'slow down' or 'failure' or 'session timeout', the User shall, before initiating the second payment,, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:
  • (i) In case the Bank Account appears to be debited, ensure that he/ she does not make the payment twice and immediately thereafter contact Zoic Pharmaceuticals via e-mail or any other mode of contact as provided by Zoic Pharmaceuticals to confirm payment.
  • (ii)In case the Bank Account is not debited, the User may initiate a fresh transaction to make payment.
  • (iii)In case the Bank Account appears to be debited, but not credited to ZoicPharmaceuticals's account, the User must query the bank and not Zoic Pharmaceuticals. Zoic Pharmaceuticals in such situations can try to hold the processing of the orders/services once informed by the User within the specific time.

However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).

Limitation of Liability

  • Zoic Pharmaceuticals has made this Service available to the User as a matter of convenience. Zoic Pharmaceuticals expressly disclaims any claim or liability arising out of the provision of this Service. The User agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that Zoic Pharmaceuticals reserves the right to terminate the rights to use of the Service immediately without giving any prior notice thereof.
  • Zoic Pharmaceuticals and/or the Payment Service Providers shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay or omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the Zoic Pharmaceuticals and/or the Payment Service Providers, its employees, directors, and its third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of data or arising from suspension or termination of the Services.
  • Zoic Pharmaceuticals and the Payment Service Provider(s) assume no liability whatsoever for any monetary or other damage suffered by the User on account of:
    • (i) the delay, failure, interruption, or corruption of any data or other information transmitted in connection with the use of the Payment Gateway or Services in connection thereto; and/ or
    • (ii) any interruption or errors in the operation of the Payment Gateway.
  • The User shall indemnify and hold harmless the Payment Service Provider(s) and Zoic Pharmaceuticals and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out of or in connection with the utilization of the Services.
  • The User agrees that Zoic Pharmaceuticals or any of its employees will not be held liable by the User for any loss or damages arising from your use of, or reliance upon the information contained on the Website, or any failure to comply with these Terms and Conditions where such failure is due to circumstance beyond ZoicPharmaceuticals's reasonable control.

Miscellaneous Conditions:

  • Any waiver of any rights available to Zoic Pharmaceuticals under these Terms and Conditions shall not mean that those rights are automatically waived.
  • The User agrees, understands and confirms that his/ her personal data including without limitation details relating to debit card/ credit card transmitted over the Internet may be susceptible to misuse, hacking, theft and/ or fraud and that Zoic Pharmaceuticals or the Payment Service Provider(s) have no control over such matters.
  • Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the User, Zoic Pharmaceuticals does not represent or guarantee that the use of the Services provided by/ through it will not result in theft and/or unauthorized use of data over the Internet.
  • Zoic Pharmaceuticals, the Payment Service Provider(s) and its affiliates and associates shall not be liable, at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the Website.
  • The User may be required to create his/ her own User ID and Password in order to register and/ or use the Services provided by Zoic Pharmaceuticals on the Website. By accepting these Terms and Conditions the User aggress that his/ her User ID and Password are very important pieces of information and it shall be the User's own responsibility to keep them secure and confidential. In furtherance hereof, the User agrees to;
    1. Choose a new password, whenever required for security reasons.
    2. Keep his/ her User ID & Password strictly confidential.
    3. Be responsible for any transactions made by User under such User ID and Password.

The User is hereby informed that Zoic Pharmaceuticals will never ask the User for the User's password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her Zoic Pharmaceuticals account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User's personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.

Debit/Credit Card, Bank Account Details

  • The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid Service(s) must be correct and accurate and that the User shall not use a debit/ credit card, that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner thereof. The User further agrees and undertakes to provide correct and valid debit/credit card
  • The User may pay his/ her purchase payment to Zoic Pharmaceuticals by using a debit/credit card or through online banking account. The User warrants, agrees and confirms that when he/ she initiates a payment transaction and/or issues an online payment instruction and provides his/ her card / bank details:
    • The User is fully and lawfully entitled to use such credit / debit card, bank account for such transactions;
    • The User is responsible to ensure that the card/ bank account details provided by him/ her are accurate;
    • The User is authorizing debit of the nominated card/ bank account for the payment of products or services selected by such User along with the applicable Fees.
    • The User is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s) selected by the User inclusive of the applicable

Personal Information

  • The User agrees that, to the extent required or permitted by law, Zoic Pharmaceuticals and/ or the Payment Service Provider(s) may also collect, use and disclose personal information in connection with security-related or law enforcement investigations or in the course of cooperating with authorities or complying with legal
  • The User agrees that any communication sent by the User vide e-mail, shall imply release of information therein/ therewith to Zoic Pharmaceuticals. The User agrees to be contacted via e-mail on such mails initiated by him/
  • In addition to the information already in the possession of Zoic Pharmaceuticals and/ or the Payment Service Provider(s), Zoic Pharmaceuticals may have collected similar information from the User in the By entering the Website the User consents to the terms of ZoicPharmaceuticals's information privacy policy and to ZoicPharmaceuticals's continued use of previously collected information. By submitting the User's personal information to Zoic Pharmaceuticals, the User will be treated as having given his/her permission for the processing of the User's personal data as set out herein.
  • The User acknowledges and agrees that his/ her information will be managed in accordance with the laws for the time in force.

Payment Gateway Disclaimer

The Service is provided in order to facilitate access to view and pay for products and services offered online. Zoic Pharmaceuticals or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified on the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.