Any defect or complaints can be referred to the company's customer care cell at +91 9876800625 or can be emailed to us at email@example.com. The customer's complaints will be redressed as soon as possible. The customer may return the product within 7 days' of receipt in case of any defect by raising a complaint and returning the product on 'freight to pay' basis. When returning goods, please quote the – order number, your name, name of the product and the reason why you are returning the goods. The company will refund the money net off freight paid by it on such returns. For all orders which could not be executed the amount collected would be refunded after deducting the shipping and handling charges.
Returns are not possible in the following cases:
Refund For ChargeBackTransaction: In the event there is any claim for/ of chargeback by the User for any reason whatsoever, such User shall immediately approach ZoicPharmaceuticals's customer care cell at +91 9876800625 or can be emailed to us at firstname.lastname@example.org with his/ her claim details and claim refund from Zoic Pharmaceuticals alone. Such refund (if any) shall be effected only by Zoic Pharmaceuticals via payment gateway or by means of a demand draft or such other means as Zoic Pharmaceuticals deems appropriate. No claims for refund/ charge back shall be made by any User to the Payment Service Provider(s) and in the event, such claim is made it shall not be entertained.
However, the User agrees that under no circumstances the Payment Gateway Service Provider shall be held responsible for such fraudulent/duplicate transactions and hence no claims should be raised to Payment Gateway Service Provider. No communication received by the Payment Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
The User is hereby informed that Zoic Pharmaceuticals will never ask the User for the User's password in an unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/ her Zoic Pharmaceuticals account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the User's personal information and correspondence when the User happens to share a computer with someone else or is using a computer in a public place like a library or Internet café.
The Service is provided in order to facilitate access to view and pay for products and services offered online. Zoic Pharmaceuticals or the Payment Service Provider(s) do not make any representation of any kind, express or implied, as to the operation of the Payment Gateway other than what is specified on the Website for this purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility of the User.
Addres: Plot No. 194, Industrial Area Sector 82. Mohali - 160082